I received a damaged parcel. What do I do?

Modified on Thu, 06 Apr 2023 at 04:59 PM

Receiving a damaged parcel is always annoying. If you received a damaged parcel,

1. You need to report the damage within 2 days after delivery;

2. And fill in paperwork within 3 days.

A claim needs to be done within 7 days of delivery. If you are too late and we are unable to file a claim at the carrier in time, we cannot solve the issue and it is unfortunately your loss. 

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