I didn't receive my package

Have you not received your package, even though it's marked as delivered, and you don't have it? We're here to resolve this matter for you! Since we insure all our packages, we'll take care of it.

 However, it's essential to understand that we can only process claims if they are reported within 7 days from the date and time when the carrier marked the package as delivered. If you file a claim later, it falls outside our insurance terms, and regrettably, we won't be able to assist you with it.