Guarantee policy

Modified on Thu, 06 Oct 2022 at 11:51 AM


At MR. Riegillio we focus on quality, but if, contrary to expectations, you experience faults or defects in an item, your purchase is subject to the Dutch Sale of Goods Act, including the regulations concerning faults and defects. As a consumer, you are entitled to the legal warranty rights. This means that a product is or must do what the consumer can reasonably expect from it for a minimum of 2 years (this includes German & UK customers). For customers in the Netherlands the guarantee period is indefinite.

You must file a complaint within a "reasonable time" after you have discovered a defect in the item. We recommend that you complain as quickly as possible, and within 2 months after the fault is discovered.

Even though we at MR. Riegillio have made every effort to depict colour and quality as accurately as possible, computers' colours and screen resolutions can vary. Minor colour discrepancies are therefore not deemed to be a defect in the sense of the Dutch Sale of Goods Act.

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