If you bought sale items specific terms apply:
- The returns policy for sale items is not different. Once you have notified us you will have 14 days to return the product to us.
- Although we usually don't charge any fee if we exchange your order, if you want to exchange a sale item we ask you to cover the following shipping cost for your exchange.
If you bought items as part of a promotional (BOGO) specific terms apply:
- Items purchased during a BOGO sale are viewed as pairs, one being the purchased item and the other being the free or discounted item. If items from a BOGO are returned at the same time, the full amount of the purchase can be refunded back to the original form of payment. The purchased or free items from a BOGO sale are eligible individually for exchange for a different size or color variant of the same style. If only one item from a BOGO sale is returned for a refund, the cost of the original purchase will be split equally between the items. If the item you paid full price for is returned from a BOGO free sale, the cost of the free item will be deducted from your refund.
- The returns policy for promotional items is not different. Once you have notified us you will have 14 days to return the product to us.
- Although we usually don't charge any fee if we exchange your order, if you want to exchange a sale item we ask you to cover the following shipping cost.
MR. Riegillio Survey
Every participant will receive a unique discount code. This code is valid till 31st of March 2022 and can't be used for sale and/or promotions. The required minimum order value is €100.
If a cash discount is offered (for example 10 euro off for your first order) this discount will be split equally between the number of items you order. In case of returns this initial split will not be changed. For example: if you purchase 2 items each item will be rewarded with a 5 euro discount. If you return 1 item the discount on the item you keep will still be 5 euro.
If you return or exchange items of your order fully or partly, or you decide you cancel your order, we cannot refund the costs for the tree. Once purchased or added a MR. Tree to your order to offset CO2, it counts as contribution and will go directly to Regreener.
Repurpose-Reuse Program Voucher
After receiving and inspecting the used and sent gear, you will receive your 25% discount voucher. This code is valid for two months since the date of issue and can't be used for sales and/or promotions. The required minimum order value is €100 and accounts for our leather, PVC and vegan leather collection.
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